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Best Auto Repair, Carrboro

200 W Main St Carrboro, NC 27510

919-933-6609
Opening Hours
  • Mon 8:00AM - 6:00PM
  • Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
  • Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
  • Sat Closed
  • Sun Closed
CONTACT US

919-933-6609 | 200 W Main St

INSURANCE QUESTIONS

INSURANCE QUESTIONS, Carrboro, NC

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 919-933-6609 or make an appointment online!

  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • IATN (International Automotive Technicians' Network)
  • ALL-DATA
  • Mitchell1
  • Chamber of Commerce
  • Safety Kleen
  • Car Care Aware

Testimonials

, 05/27/2020
Went here for my first accident and each person I talked to was very helpful, friendly and informative. My family has been using them for years and don't see any reason stopping! I don't really review places, but when I do it's because they have done something worthwhile that I could not have done on my own. I work in repair and understand how important trust is with who you go to. If you don't know where to go these guys won't steer you wrong.
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