Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 919-933-6609 or make an appointment online!
Kriti Shukla, 06/28/2022
This place is amazing! My car had the check engine light turn on, and we brought it here to see what was going on. Turns out it was a faulty gas cap. They did the code check for free, and told us straightforward that it would be better to get the gas cap replaced from the dealership directly since it will cause less issues down the line, rather than getting one from them. I really appreciate their honesty when most car places would've just tried to get money out of us. I am so impressed with this interaction and will definitely be returning whenever I need any car services in the future.